Seasons leadership podcast
The women in leadership podcast
Cultivating Respect and Valuing Time: The Keys to Excellent Customer Service
Season
4
| Episode
48
10/4/2023
Join us for this specialdiscussion on customer service and leadership.
Show Notes:
We talk about how excellent leaders care abouttheir customers. We shareexamples of exceptional customer service, and not so exceptional. Breaking downwhat sets these examples apart, we challenge leaders to really consider who isyour customer? Next, we talk about loyalty and how the cast of a leader’s shadowcan affect how the organization treats their customers – either positively ornegatively. Our discussion concludes with a call to action: Look at yourorganization through the eyes of your customer.
Resources: Need help being more self-aware? Get a coach!
Customer Service & Culture – Both are about Leadership | The Almanac | Seasons Leadership Program
Join us Oct. 17 for a live event with Seasoned Leader David Spong
SHARE THIS EPISODE:
Most Recent episodes
See All
Season
6
| Episode
It Feels Like Magic – Creating a Leadership & Management System That Works
5.21.25
|
25
In this energizing and practical episode, Susan and Debbie introduce a powerful leadership tool they call the Leadership and Management S...
Read More
Season
6
| Episode
From Coffee Breaks to Breakthroughs: The Power of Connection
4.16.25
|
30
What if a simple cup of coffee could transform your team’s performance? In this episode, Susan and Debbie dive deep into the often-overlo...
Read More
Season
6
| Episode
Setting Intentions for Leadership Success
3.19.25
|
32
In this engaging episode of the Seasons Leadership Podcast, Debbie Collard and Susan Ireland delve into the essential leadership practice...
Read MoreMost Recent Episodes
See All
Successful Leaders Have a System
What is leadership, really? The difference between Leadership and Management – and why both are necessary. At its core, we define leadership as the ability to inspire and motivate people to action. But excellent leadership takes it further. It’s not just about doing—it’s a way of being, doing, and serving that in a way that contributes to the greater good.
Read More
A Strong Network Drives Better Results
Have you ever felt stuck or frustrated trying to get what you want—whether it’s a promotion, a new job, or a solution to a tough problem? Of course, you have. We all hit those walls from time to time. And if you're in a leadership role, those challenges can feel like a daily—or even hourly—occurrence.
Read More
Knowing your “why” helps strengthen your leadership
A person’s purpose in life is also known as their “why,” and is the reason something / someone exists or the reason that something is done. Each person’s purpose is unique to them and is based on their individual beliefs, values, personal experiences, etc., My unique “why” was inside me and driving my choices and actions long before I even thought about the concept of purpose.
Read More